Knowledge Base

All Articles

Registrations
Box Office - Suggested Videos and Articles
Discount Codes
Event Management - Suggested Videos and Articles
Full Donation Demo
How to refund an item
Mobile Event Manager App
Pricing templates for general admission events
Reports: Top 9 reports used in VBO Tickets
Selling tickets in the box office
Suggested videos and articles
Types of VBO Subscriptions
Comp tickets
Event status (public, private, offline, or canceled)
Promoter Info / Promoter Profile
Standard Subscription Set Up Demo
Viewing Refunded Items / Creating A Refund Report
Flex Pass Set Up Demo
Pending Sales / balance due / deposits
Promoter Logos
Seat Selection View: (seat map view, list view, or mixed seating view)
Timed Ticketing Events
Add event dates
Exchange Tickets
Using Holds
VBO invoices and billing procedures
Consignments
Creating New Users / Setting Permissions
Edit event dates
Mail Orders - Full Demo
Add / Update credit card for VBO Invoices
How to copy events
Deleting Events
Reminder / Thank You Emails
Setting batch time for payment gateway
How to build your own seat maps
How to set up merchandise
Take an event date offline
Event categories
How to re-open an event
How to make a class or camp registration
Create Price Groups
Assigned Seating Pricing Templates Using Price Groups
Edit Price Groups on Event Dates
"Send To Friend" Setting
Account Credit
Account Tag Ticketing
ADA accessible and companion seats
Add sales to a closed event
Add video or audio to event description
Adding artist / faculty info or bios to events
Ads on e-tickets and order confirmations
Advance purchase discount on general admission events
Advanced Filtering Event List Widget
Advertising widget
Affiliate Links
Alerts and notifications
Auto applied discount code
Auto Renewal Email For Memberships
Batch print donor letters
Batch Printing
Blacklist
Blocking Seats Off / Marking Seats As Sold
Boca Printing Help
Box Office Tab Vs. Phone Sales Tab
Calendar Graphics
Canvas Feature For Mixed Seating Events
Cart Abandonment Recovery
Chip + Pin Credit Card Processing
Collect User Info
Comp Or Donation Gift Cards
Conditional Ticketing
Constant Contact / Mail Chimp Integration
Countdown Timer
Create A New Assigned Seating Event
Creating A Donation Report
Creating a plugin / Editing CSS
Creating Service Fee Templates
Credit cards are not processing, why?
CRM Custom Input Fields | CRM Surveys
CRM Overview
Cross Listing Events
Cross Promotion
Custom gift card template
Custom patron report
Custom payment types
Custom Proxy URL
Custom sales report
Custom Seat Map Hold Labels
Data Protection Compliance
Day of Box Office Pricing for General Admission Events
Delivery Settings - Ticket Template Designs
Detach Merchandise from Event / Event Date
Donation Funds
Donation Plugin Labels
Donation Seasons
Donation Widget On Livestream Events
Donor Dashboard
Donor Perks
Down exchange a standard, flex pass, or theatre subscription
Duplicate Seats
E-Ticket Delivery Message / Instructions / Footer
Early Access Pre-Sale Using Group Codes
Early Access Setting for Subscribers
Early Bird Pricing
Edit an event name / description
Edit discount code box label
Edit GA Tickets / Re-apply Pricing Template
Edit Price Range Label On List / Grid View
Edit Seat Map Colors
Edit ticket sale times
Electronic gift cards
Email patrons coming to an event or specific event date
Email signup settings / default email list
Embed plugin on Squarespace
Embed plugin on Weebly Website
Embed plugin On Wix Website
Embed plugin on WordPress
Enable / disable guest checkout
Enable / Disable Navigation Tabs On Plugin
Enforce RSVP
Event Date Auto Scheduler
Event Date Specific Merchandise
Event Graphics
Event Intro Text On Plugin
Event Manager Profiles
Event Promo Banner
Event Widget Carousel For WordPress
External Events
Facility Fees
Filtering a specific event or event date
General Ledger Accounts - GL
Gift Card Balance
Gift Subscriptions / Memberships
Global User Questions
Google Event Schema Markup
Group Codes
Group pricing
How to change the delivery method on an order
How to clear web browser cache and cookies
How to create a new venue
How to filter events displayed in a plugin
How to Find Unshipped Merchandise and Mark it as Shipped
How to get a report showing patron contact info with Name, Email, Phone, and Address
How to put customer names on tickets
How to redeem a membership
How to set up a membership
How to set up auto payment notifications
http vs. https - patrons concerned about website security
Import discount codes
Import Orders
Importing Barcodes
Include Fees In Ticket Price
Kiosk
List View, Grid View, or Calendar View
Local Scanning Feature On Mobile App
Look Up Patrons On Mobile Event Manager 2.0 App
Mail delivery fees
Manage Event Sorting On Plugin
Membership Cards
Merchandise Discount for Members
Merging Accounts in CRM
Min Age Requirement | Age Restriction
Moderate Livestream Chat
Multi-Scan Setting
My Account Plugin
Name A Scanner | Scan User
Offline Scanning
On Demand Sales Plugin
Online Theatre Subscription (Patron Subscription)
Order Agreement / Privacy Policy
Order Processing Fee
Override service fees on event
Override the delivery method on an event
Partial Refunds For Patron Subscription Ticket
Patron Requests To Delete Personal Data
Pay By Check Payments
Pay Pal Express Checkout
Pay What You Can Tickets
Payment Security Settings
PCI Compliance
Pick-A-Show Subscription (By Event)
Plastic Gift Cards
Popup overlay embedment
POS (Point Of Sale)
Power Queue
Pre- Authorization for Authorize.net
Preferred Seating
Price Override
Print badges / Name Tags
Printers, Scanners, and Credit Card Units
Promoter Support Center
Quickbooks Integration
Reconcile credit card transactions with authorize.net
Recurring Payments for Pledges and Memberships
Redeem Gift Cards
Report Sharing / emailing
Required Merchandise Items - Assigned Seating
Resend order confirmation
Reset 2-way authentication
Reset Passwords
Rewards Program
RSS Feed
Sendgrid / Mandrill
Separate merged accounts
Set a maximum ticket quantity
Setting Event Calendar Colors
Setting Up Livestream Event
Setting Up On Demand Video
Setting Up Sales Tax
Shared Allocation
Single Sign On (SSO)
Single step checkout
Single ticket buyers vs. subscribers report
Smart Buttons
Social Distance Setting for Assigned Seating
Sold out / tickets no longer available message
Special box office fee items
Special Box Office Only Ticket Types
Standard subscription renewal email
Star Rating / VIP Feature in CRM
Table Seating - Sell As Single Unit
Tasks
Text Messaging - Powered by Twilio
Theatre Subscription
Theatre subscription renewal email
Ticket / Section Specific Merchandise
Ticket Colors Setting
Tips for rental events
Tracking codes / google analytics
Trouble Shoot: Inventory available, but says sold out when buying
Troubleshoot: Ticket sales are offline
Update Sales Info On "Open Events" Page (Reload Cache)
Using Account Types and Email Lists
Using Placeholders In Templates
Using Ticket Notes and Special E-ticket Instructions
Video Event FAQs
Video Ticket Layout
Waitlist
Watch livestream and on demand videos on your website
Ways to provide messages to your patrons
What to do when an event is cancelled
Widgets
Will Call Report / Guest List
Zapier Integration