Getting Started With VBO

• Suggested videos and articles
• Promoter Info / Promoter Profile
• Promoter Logos
• VBO invoices and billing procedures
• Creating New Users / Setting Permissions
• Add / Update credit card for VBO Invoices
• Setting batch time for payment gateway
• How to build your own seat maps

Box Office

• Box Office - Suggested Videos and Articles

Event Management

• Event Management - Suggested Videos and Articles

Fees

• VBO invoices and billing procedures
• Creating Service Fee Templates
• Facility Fees
• Include Fees In Ticket Price
• Mail delivery fees
• Order Processing Fee
• Override service fees on event
• Special box office fee items

Price Groups

• Create Price Groups
• Assigned Seating Pricing Templates Using Price Groups
• Edit Price Groups on Event Dates

Subscriptions

• Types of VBO Subscriptions
• Standard Subscription Set Up Demo
• Flex Pass Set Up Demo
• Auto Renewal Email For Memberships
• Down exchange a standard, flex pass, or theatre subscription
• Early Access Setting for Subscribers
• Gift Subscriptions / Memberships
• How to redeem a membership
• How to set up a membership
• Membership Cards

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CRM

• Account Credit
• CRM Custom Input Fields | CRM Surveys
• CRM Overview
• Import Customers
• Merging Accounts in CRM
• Rewards Program
• Separate merged accounts
• Star Rating / VIP Feature in CRM
• Tasks
• Using Account Types and Email Lists

Donations

• Full Donation Demo
• Batch print donor letters
• Creating A Donation Report
• Donation Funds
• Donation Plugin Labels
• Donation Seasons
• Donor Dashboard
• Donor Perks
• Recurring Payments for Pledges and Memberships

Merchandise

• How to set up merchandise
• Detach Merchandise from Event / Event Date
• Event Date Specific Merchandise
• How to Find Unshipped Merchandise and Mark it as Shipped
• Required Merchandise Items - Assigned Seating
• Setting Up Sales Tax
• Ticket / Section Specific Merchandise

Gift Cards

• Comp Or Donation Gift Cards
• Custom gift card template
• Electronic gift cards
• Gift Card Balance
• Plastic Gift Cards
• Redeem Gift Cards

Marketing

• Reminder / Thank You Emails
• Ads on e-tickets and order confirmations
• Advertising widget
• Affiliate Links
• Constant Contact / Mail Chimp Integration
• Cross Listing Events
• Cross Promotion
• Email patrons coming to an event or specific event date
• Email signup settings / default email list
• Global User Questions

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Reports

• Reports: Top 9 reports used in VBO Tickets
• Viewing Refunded Items / Creating A Refund Report
• Affiliate Links
• Creating A Donation Report
• Custom patron report
• Custom sales report
• How to get a report showing patron contact info with Name, Email, Phone, and Address
• Reconcile credit card transactions with authorize.net
• Report Sharing / emailing
• Single ticket buyers vs. subscribers report

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Embedding VBO into your website

• Advanced Filtering Event List Widget
• Advertising widget
• Creating a plugin / Editing CSS
• Embed plugin on Squarespace
• Embed plugin on Weebly Website
• Embed plugin On Wix Website
• Embed plugin on WordPress
• Enable / Disable Navigation Tabs On Plugin
• Event Intro Text On Plugin
• Event Widget Carousel For WordPress

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Settings

• Setting batch time for payment gateway
• Alerts and notifications
• Cart Abandonment Recovery
• E-Ticket Delivery Message / Instructions / Footer
• Edit Seat Map Colors
• General Ledger Accounts - GL
• Global User Questions
• How to create a new venue
• How to set up auto payment notifications
• Order Agreement / Privacy Policy

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VBO Event Manager App

• Mobile Event Manager App
• Local Scanning Feature On Mobile App
• Look Up Patrons On Mobile Event Manager 2.0 App
• Multi-Scan Setting
• Name A Scanner | Scan User
• Offline Scanning

Livestream / On Demand

• Donation Widget On Livestream Events
• Moderate Livestream Chat
• On Demand Sales Plugin
• Setting Up Livestream Event
• Setting Up On Demand Video
• Video Event FAQs
• Video Ticket Layout
• Watch livestream and on demand videos on your website

Security

• Blacklist
• Data Protection Compliance
• http vs. https - patrons concerned about website security
• Payment Security Settings
• PCI Compliance
• Reset 2-way authentication
• Reset Passwords

Other Questions

• Boca Printing Help
• Chip + Pin Credit Card Processing
• Credit cards are not processing, why?
• Custom Proxy URL
• Event Manager Profiles
• Power Queue
• Printers, Scanners, and Credit Card Units
• Promoter Support Center
• Trouble Shoot: Inventory available, but says sold out when buying
• Troubleshoot: Ticket sales are offline

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