This helpdoc will cover how to edit the online sale
times for tickets on both general admission
and reserved seating events. Should you end ticket sales early online - you can still sell tickets from the box office
if online sales have closed. A video demo of this process is at the bottom of this helpdoc.
How to edit ticket sale times for general admission events:
1. From the manage ticket page on the event, click the name of the ticket or the settings gear next to the ticket you want to modify.
2. In the slide out menu, edit the sale times to what you would like. Sale Start is the date and time when sales would begin online. Sale End is the date and time when online sales will end. Press SAVE when finished.
How to edit ticket sale times for assigned seating events:
1. From the manage ticket page on the event, click the name of the ticket or the settings gear next to the ticket you want to modify.
2. Once the map page is loaded, click a seat ( 1 ). A slide out menu will appear on the right side. Click the lock next to the sale start time and make the change ( 2 )
Once you have made the edit, press SAVE. Do not re-lock the lock or your change will not be saved.
Editing Recap:
- highlight the seat
- click the lock and make the change
- press save.
Do not re-lock the lock. It will auto lock when press save.
VIDEO DEMO