This guide explains how the Send to a Friend feature works, how recipients claim tickets, and how to enable/disable the setting.

Overview
The Send to a Friend feature allows purchasers to send individual tickets from their order to others in their group. This setting is enabled by default.
To manage the setting, go to:
Events > Event Settings > Delivery Settings

  • Enable or Disable Sent to Friend or Whats App Share Option
  • When disabled, the Send to a Friend buttons will no longer appear on order confirmations.

How the Feature Works
After completing a purchase, the order confirmation page displays a Send to a Friend button next to each ticket.


Purchaser steps:

  1. Click Send to a Friend or WhatsApp

  2. Select Single Tickets or All Tickets

  3. Enter the recipient’s email address (or mobile number if SMS is enabled).

  4. Submit the form.

Note:

  • Email sending works by default.

  • To send via SMS, Twilio must be enabled on the account. 



Recipient steps:

  1. Receives an email containing a link to claim the ticket.


  2. Fills out the short claim form.


  3. Receives their own copy of the ticket for entry.


Example Ticket Claim Process

  1. Purchaser sends the ticket.

  2. Recipient receives the claim email.

  3. Recipient clicks the claim link and fills out their info.

  4. Ticket is assigned to the recipient and displayed for scanning.


Back End:
The recipient’s name, email, and phone number will also appear in the ticket user info for claimed tickets.

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