Setting Batch Times in VBO to Match Your Payment Gateway
Some payment gateways—such as Authorize.net—process credit card transactions using daily batch times instead of settling them immediately. In VBO, you can configure a batch time that matches your gateway’s batch time.

Keeping these batch times aligned ensures that:

  • Transactions settle at the same time on both systems
  • Reconciliation is simpler
  • Reports match more consistently
  • You avoid discrepancies when comparing VBO totals with your merchant gateway totals
What Is a Batch Time?

A payment gateway authorizes cards when an order is placed, but funds are not captured immediately. Instead, once per day, the gateway performs a batch, sending all authorized transactions to the bank so funds can be deposited.

Common batch-time choices include:

  • End of day (11:59 PM)
  • End of business hours (e.g., 5:00–6:00 PM)
  • Any other consistent time that aligns with your internal reconciliation process
How to Adjust Batch Times in VBO

1. Navigate to the Payment Settings Page

Go to:
SET UP > ORGANIZATION > PAYMENT SETTINGS
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2. Select Your Payment Gateway
If you have one or more gateways listed, click the gateway name to open the slide-out panel.
3. Edit the Batch Time
In the slide-out menu, click Manage → Edit Gateway.
Locate the Batch Time field and set the time to match the batch time configured in your payment gateway dashboard.
If you’re unsure of your current gateway batch time, check your merchant provider settings or contact your processor.
4. Save Your Changes
Click SAVE or SAVE & CLOSE to apply the updated batch time.
Reconciling Your Transactions

Once the VBO batch time matches your payment gateway’s batch time, use the reconciliation tools in VBO to confirm settled transactions.

Navigate to:
REPORTS > OTHER REPORTS > RECONCILIATION REPORT 


This report helps match VBO transactions to those settled by your gateway, ensuring clean and accurate reporting.