Accessing VBO Invoices
VBO invoices can be accessed by navigating to REPORTS > ACCOUNTING > INVOICES. Use the dropdown at the top of the page to filter invoices by month.

Billing Cycles

  • Billing cycles depend on your agreement. Promoters are typically either billed monthly or weekly. 
  • Weekly Billing: Monday 11:59 PM to Monday 11:59 PM (PST).
  • Monthly Billing: First day of the month to the last day of the month.
Invoice Delivery
Invoices are sent to the accounting contact on file under SET UP > PROFILE > PROMOTER INFO. If no accounting contact is listed, invoices will be sent to the primary user’s email on the account.
How VBO Fees Are Charged
VBO fees are based on transactions processed within the billing cycle.

  • Order Changes Within the Same Billing Cycle

    • If an order is refunded within the same billing cycle, no VBO fee is charged for that order.
    • If an exchange occurs within the same billing cycle, only one fee is applied.

  • Order Changes Outside the Billing Cycle

    • Once a billing cycle closes, invoices do not change—fees are not refunded for orders refunded in later billing cycles.
    • Exchanges in a new billing cycle are treated as new transactions and incur a new fee, except for subscriber ticket exchanges.
    • Example: An order processed in March and exchanged in April will incur a new fee in April unless it’s a subscriber ticket.
Max Comp Allocation Fee
If applicable, the comp max overage is calculated on the first invoice of each month, based on comps issued in the previous month.

How It’s Calculated

  1. Total items sold (excluding subscription/member tickets) x max comp % = comp allocation
  2. Comp allocation - total comped items issued = under/overage
  3. Overage comps are charged the regular box office fee on the next invoice.

Example

  • A promoter has a 5% max comp cap.
  • They sell 100 items in a month.
  • Of those, 10 items are comps.

→ They are allowed 5 free comps, but the remaining 5 comps exceed the cap and will be charged the regular box office fee on the next invoice.

Questions About Fees?
Should you have additional questions about your service fees, please contact your account representative.