The Mobile Event Manager 2.0 app is
an application for event hosts,
managers, or promoters to help manage
events remotely from their devices
with several functions available to
their use. Below you'll find a video that gives a quick overview of the app as well as step-by-step instructions for some of the functions.
Make sure you are connected
to a network before
login.
NOTE: In order to scan, the event date must be today or in the future. The app will not show events in the past.
NOTE: the app is not available on the Amazon App Store. Do not purchase devices that do not support Apple IOS or Android stores.
NOTE: Please download and use the Mobile Event Manager 2.0 app. This is the latest app available.
How to select an event:
1. Enter your Username and Password, then tap Login.
2. Tap the event date to select is. You can also use the Search bar to quickly find a specific event.
3. Your currently selected event will appear at the top of the Menu page. To switch to a different event, tap the arrows icon and select another event.
How to View Event Statistics:
1. From the event menu, tap Statistics.
2. The Statistics page displays an overview of your event's sales activity, including:
- Tickets sold
- Number of orders
- Total sales
A graph is also available to help you visualize sales activity for the event.
How to Use the Guestlist:
1. From the event menu, tap Guestlist.
2. A list of attendees for the selected event will appear.
3. Use the Search bar to locate a guest by their name or order number.
4. You can also check guests in and out directly from the Guestlist. Tap the patron icon once to check a guest in. Tap the icon again to check them out.
5. The total Check In and Check Out counts are displayed at the top of the Guestlist, separated by a vertical bar (|).
How to Scan Tickets:
1. From the event menu, tap Scan.
2. Scan - Camera is used to scan tickets using your device's camera. The camera view will appear on the screen.
3. Position the ticket's barcode or QR code within the camera view to scan the ticket.
4. If you need additional light while scanning, tap the lightning bolt icon to turn on your device's flashlight.
5. By default, the scanner is set to Check In, which allows you to scan guests into the event. To scan a guest out of the event, tap Check Out to switch the scanning mode.
6. After scanning a ticket, the screen will display the scan result:
- Green – Successfully checked in: The ticket is valid and the guest has been successfully checked in.
- Red – Scanning failed: The ticket could not be checked in. The message displayed on the screen will provide additional information about why the scan failed, such as the ticket already being scanned.
How to Sell Tickets on the Mobile App:
1. From the event menu, tap Sell.
2. The Sell interface will open. Tap the lower Menu icon to switch between available sales options, such as Tickets, Merchandise, and Donations.
3. Tap Tickets to begin selling tickets. Use the SELECT EVENT dropdown to choose the event you want to sell, then use the SELECT EVENT DATE dropdown to choose the appropriate event date.
4. Tap the ticket type you would like to sell to add it to the cart.
5. The cart will appear with the selected ticket(s).
6. To connect a patron with the order, tap Account Lookup and search for their account.
7. Use the plus (+) or minus (–) buttons to adjust the quantity of tickets in the cart.
8. To change the delivery method, tap the pencil icon next to the current delivery option and select the desired delivery method.
9. When you are ready to complete the order, select a payment method:
- Tap CASH to process the order as a cash payment.
- Tap MORE to view additional payment options.
10. Credit Card Payments: A compatible PIN and chip card reader is required to process credit card payments through the Mobile App. Contact sales@vbotickets.com for information about compatible card readers.