This help doc will demo how to set up timed ticketing events. Timed ticketing is used for events that have multiple entry times on the same day, and each time slot has its own inventory.
Examples - Haunted Houses, Museum Tours, or other timed attractions would use this feature.
Timed ticketing is for general admission events only (assigned seating events would not use this feature).
In the example picture below, the patron would be getting 2 tickets for one of 3 available time slots. The time slots have their own inventory on the back end of VBO so each time slot can sell out if there is no more space in that time slot. A setup video demo is on the bottom of this page.
NOTE: Event duration should be set on the secondary ticket (how long the tour is). This setting will update ALL time slot durations for that date. If the time slot duration is not set up on the secondary ticket, the system will default the tour duration to be 1 hour.
Checking Guests In
You can check guests in and view available inventory directly from the MANAGE TICKETS page on the event.
Click the timed ticket display in the top right.
From the timed ticket display, you can click on the qty number on a time slot to view the guest list and check users in by clicking the "check in" icon.
Creating a Timed Ticket Report Using the Custom Sales Report
The Custom sales report can be used to generate a timed ticket report. Follow these steps:
Select Fields: Choose the following fields for the report:
- First Name
- Last Name
- Event Date
- Order ID
- Quantity (QTY)
- Timed Ticket Info (this output column will show the time slot).
- First Name
Apply Filters: In the filter section at the bottom of the report builder, select the specific event that has timed ticketing. Do not select filter by event date as this is already an output.
Generate the Report: Once the report is created, you can export it and then sort it in Excel.
Here is an example screenshot of what the report might look like.
Video Demo Of Timed Ticketing