This article explains how to create, manage, and report on Global User Questions. You will learn how to set up custom questions, enable open-ended responses, control question visibility on specific events, and view all collected answers in the Global Questions report.
WHAT ARE GLOBAL USER QUESTIONS?
Global User Questions allow you to collect information from buyers across all of your events. You can enable up to three custom questions that appear during the checkout process.
Example Question:
How did you hear about us?
Possible Responses: Radio, TV, Word of Mouth, Friends, Social Media, Other
How did you hear about us?
Possible Responses: Radio, TV, Word of Mouth, Friends, Social Media, Other
Adding "Other" (with a capital O) will trigger an open-ended text field so customers can type their own response. This text field is available online only.
HOW TO SET UP GLOBAL USER QUESTIONS
Go to: Set-Up > Organization > Global User Questions
Turn on Question 1, Question 2, or Question 3.
Enter your question text and add your list of responses.
If you want an open text field option, include the response "Other" with a capital O.
Select required or optional for box office and online.
Click Save when finished.
During checkout, buyers will see your questions as a dropdown list. If they select "Other," a text field will appear for them to type their custom response.
DISABLING GLOBAL USER QUESTIONS FOR A SPECIFIC EVENT
Global User Questions can be disabled on individual events.
To turn them off:
Select Event Info on the event.
Select Event Related Messages tab.
Check the "Hide Global User Questions" toggle
Press Save.
HOW TO VIEW RESPONSES (REPORTING)
Global User Questions responses are found under: Reports > Other Reports > Global Questions
To run the report:
Select Global Questions from the reports menu.
Click Load Report.
Choose a date range and/or filter by event to view your results:
Standard dropdown responses appear in the main table.
Any typed "Other" responses appear listed below the main results.