If needed, organization admins can reset or disable a user's Two Factor Authentication (2FA)
To Reset 2FA:
To Reset 2FA:
1. Go to SET UP > MORE > USERS
2. Select the gear on the left side of the screen next to the user you're trying to reset.
3. Select "Reset 2-Way Auth" from the menu.
4. After reset, ask the user to sign in again and fill out the 2-way authentication form or press "Not Now" to set this up later.
To Disable 2FA:
1. Click the gear next to the user name and select "edit user"
2. Uncheck "Enable 2-Way Authentication
3. Press SAVE.
1. Click the gear next to the user name and select "edit user"
2. Uncheck "Enable 2-Way Authentication
3. Press SAVE.
