This help doc provides an overview of the Promoter Support Center, including how patrons submit requests, how to set up notifications for new inquiries, and how to view and manage support requests in VBO.
How do patrons submit support requests?
- Patrons can submit a request by clicking the Help icon at the top of the plugin.
How to subscribe to new support request alerts
- Go to Settings > Organization > Alerts and Notifications.
- Enter the email address(es) that should receive alerts.
Viewing Support Requests
Support requests can be viewed in VBO by clicking the Support icon at the top of your profile. From there, you can view open tickets, expand them for more details, and reply directly within the Support Center.
