Reminder and thank you emails can be set up on a global and per-event level.  

To setup the global reminder and thank you emails navigate to EVENTS > EVENT SETTINGS > EVENT SETTINGS and click on the Reminder Email icon

Fill out the reminder and thank you email and press SAVE. 

NOTE - changes to the default message area do not change messages on events that have already been created.
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After you have set up your default messages, turn on the reminder or thank you email on the event level by going to EVENTS > MANAGE EVENTS and then selecting "Marketing" from the select action menu next to the event you want to modify.

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From the Marketing Page:

  • Click the Reminder/Thank You Email icon.

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  • Enter an email subject
  • Create your message
  • Set the hours before / after event to send the email. 
  • Press Save.
Optional place holders are listed in blue.
  • If using place holders, the place holder MUST be written exactly as shown. Example: {FIRSTNAME}
  • Reminder and Thank You emails fire X hours before or X hours after the START TIME set for the event.
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How to View Send Status


Click the green “View Send Stats” button in the Reminder 1, Reminder 2, or Thank You section (shown above). This will show whether the email has been sent.
Important Notes


  • A checkmark next to the date indicates the reminder has been sent.
  • If needed, you can click the checkmark to reset the send status. The email will resend on the next script run.
  • Reminder and Thank You scripts run every 15 minutes.

  • Reminders only send once. After a reminder email has been sent, it will not send again automatically.

  • Patrons who purchase tickets after the reminder has been sent will not receive it.

  • Send to a Friend: 

    If a purchaser uses “Send to a Friend” and the friend claims the ticket and adds their email, both the purchaser and the friend will receive reminder and thank you emails.

  • Thank You emails and event status:

    • Thank You emails will send if they are enabled and do not show a “Sent” marker.

    • If you manually mark an event as Closed, the email will send (this mimics normal event closing behavior).

    • If you mark the event as Cancelled and allow the system to close it automatically, the event will retain the Cancelled status and emails will not send.

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