The Pre-Authorization option is for Authorize.Net gateway users only. If enabled, online transactions will be pre-authorized and must be manually captured within 30 days in the ORDERS menu. Pre-authorization requests will expire after 30 days.
Pre auth can be enabled per event, globally, or on an individual order in the box office.
If PRE-AUTH is enabled globally ALL Online transactions will be pre-authorized.
To enable on the event level: Go to EVENTS > MANAGE EVENTS and select EVENT INFO from the select action menu on the event. Then turn on the pre-authorization toggle and press SAVE.
To enable on the global level: go to SET UP > ORGANIZATION > PAYMENT SETTINGS and click on the payment gateway name to open the menu. Activate the "Enable Pre-Authorization Only" setting and press SAVE.
To enable on a per order level: when you ring in the order and reach the final payment screen, click the pre-authorize checkbox.
Capturing Funds
To capture funds, go to the orders menu and find the pre-authorized orders. Click the gear on the order and press capture funds and follow the capture flow. You will be able to capture funds or void the order.
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3. Void or Capture
