This help document walks through the setup and management of mail delivery within the system. It explains how to configure mail-related settings globally and at the event level, as well as how to handle and fulfill orders that require mailing.

  • Editing the mail cut off time setting

  • Setting up mail fees in the global settings

  • Enabling mail delivery on a per event level

  • How to manage and fulfill orders that need to be mailed and mark them as shipped

Mail Cut-Off Time Setting and Setting up Mail Fees Globally


Under Events > Event Settings > Delivery Settings, you’ll find the Mail Cut-Off Time and Mail Fees Per Order setting.

This allows promoters to specify how many days before an events start time mail delivery should be disabled for online sales.

By default, the Mail Cut-Off Time is set to 7 days prior to the event start time, but promoters can adjust this setting anywhere from 0 to 60 days, based on their requirements.

Notes on mail delivery fees

  • This fee will apply as a fee per order, not a fee per ticket. 
  • Only users with admin permissions at your organization can set the mail delivery fee.
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Enabling mail delivery on a per event level


Navigate to Events > Manage Events, then click the Select Action menu on the event and select Fees
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In the Fees section, check that both Online and Box Office MAIL is check marked, and that your Fee is what you need it to be for your event. 
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Where to viewing orders that need to be mailed (multiple options)


1. Task Area
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2. Under Events
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3. Under the Orders Tab under Tickets Not Mailed
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How to mark orders as printed

1. Click the gear on the order and select Print Tickets
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2. Print the tickets, when finished, click Mark As Printed & Shipped
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