This video demos how to refund an item. Below the video, you can view directions on sending a refund confirmation e-mail and message.
To send a refund confirmation e-mail, find the order that was refunded and click on the manage gear on the right side of the order. Then click on Send Refund Confirmation.
After you click on send refund confirmation, you'll get an editing box where you can write a message or add e-mail addresses to send the confirmation to. The patron's e-mail address will automatically populate in the send to line. When you're ready to send the confirmation click send and it will be released.
The refund confimation email will look like this by default.
To override the default refund confirmation email, go to SET UP > EVENTS > EVENT SETTINGS and scroll down to the "Refund Message" area.
Example custom refund email:
