To resend an order confirmation begin by pulling up the order and locating your customer. Go to BOX OFFICE > LOOK UP, EXCHANGES, AND REFUNDS or use the ORDERS tab in the top right navigation.
You can resend an order confirmation by clicking the gear next to the order and selecting "email confirmation" from the drop down menu - a pop up will display. Review the email address entered for the order and press "Send Confirmation."
Related Info: How to view time stamps on orders
Every order is time-stamped, if a patron declares they have not received a ticket, refer to the order records and view if the patron has printed or received their ticket.
Once you have located the customer, click on the field which belongs to him/her. This will cause a drop down to occur with information regarding the status of the ticket.
You can also view if the confirmation was sent by clicking the gear on the order and selecting "edit order info." A notification will display on the top of the screen.
