• This help document explains how to set the default delivery method for orders (eTicket, Will Call, Mail) across various sales channels (Online/Phone, Box Office, and Exchanges).

  • It also outlines how to override delivery methods for individual events.
Editing Default Delivery Method Preferences
  1. Navigate to SET UP > EVENTS > DELIVERY SETTINGS.
  2. Use the Default Shipping Type dropdown menu to select the desired delivery type for each sales channel.
  3. To disable Door Sale as a delivery type, uncheck the corresponding checkbox.
  4. Once all preferences have been set, click SAVE.


Note:
  • Changes to global delivery preferences will not affect active orders or update active event settings for online orders. Review and update active events and their delivery settings as needed.
Editing Delivery Preferences on the Event Level
  1. Go to EDIT EVENT INFO for the specific event.
  2. Click on FEES AND ACCOUNTING in the left-side navigation menu.
  3. Adjust the delivery methods as needed for the event.
Note:
  • At least one delivery method must be selected. 
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Video Demo
For a demonstration on overriding delivery methods at the event level, refer to the video below.